Our
frequently asked questions
Q
What if I am not happy with my furniture?
If you’re not happy with the quality of your furniture, please let us know within seven days of receiving the furniture and we promise to replace your rental furniture with another piece till you are satisfied.
Q
Can I add or remove furniture to my existing rental?
Yes, its very easy. You can log into your account and rent an additional package or piece of furniture to add on.
However, you can not remove any furniture for the only the first six months. If you choose to we will still have to bill you for that period.
Q
Are there are any discounts if I pay my rent upfront?
Yes, you can avail a 5% discount if you pay your rental for the lease upfront and not monthly.
Q
When is my rent due?
The rent is due on the 5th of every month.
If it is your first month, you only have to pay rent for the rest of the month, not the whole month.
Q
What is the shortest duration that I can rent the furniture for?
The minimum duration of any rental has to be 6 months.
Q
I accidentally damaged some of the furniture. What should I do?
Don’t worry. We understand that normal wear and tear happens with use of furniture. However, if the damage is significant, we will replace your piece with a new one fir the duration of your contract. We will however need to charge you for the repair of that product at actuals.
Q
What happens when my lease ends or if I decide to end my contract early.
Its simple. We call you two weeks before the end of your lease or your date of completion to ask you if you would like to renew your contract. If not, we schedule a pick up at your convenience.
Q
It all sounds great. How much does it cost?
We have different subscription prices for room packages/ furniture sets or individual pieces of furniture.
In addition, to the monthly rental you have to pay a small security deposit for the term of your contract.
Q
I am travelling for sometime?
No, You can pause your subscription once for up to 15 days once a year. This per
Q
When can I expect it?
Within 10 days of you ordering your furniture or on your chosen delivery date.
Q
Okay, I rented the furniture online. Now what do I do?
Just sit back and let us do the rest. Our team will get in touch with you, and confirm your delivery date and order. Once you confirm, leave the rest to our prompt, efficient and extremely professional team to bring the furniture to you and set it up in your home under your instructions.
Q
How do I choose the furniture that I want to rent?
Its simple, we offer you two choice. You can choose from a package (Pro tip: Usually Cheaper) or you can rent individual pieces of furniture from our panel.